Get in Touch With Us

This is the page to use if you want to contact the Betting Not On Gamstop editorial team. You might want to flag an error, ask about how we review sites, or suggest a topic. Below you will find what we can help with, what we can't, and where to go for problems that belong with someone else.

What we can help with

We are an independent information site. We publish research-based guides on betting sites not covered by GAMSTOP, including bonuses, wagering requirements, payments, withdrawals and regulation. We do not run any betting site, so we can't see your account or change anything on it.

• Corrections: if a bonus, payment method, limit or other detail on lizcassmusic.com looks out of date or wrong, tell us. Offers change often, so please say which page and which line you mean, and what you found at the source.
• Questions about our guides: if a term such as minimum qualifying odds, bonus expiry or source-of-funds checks is unclear, ask and we will explain it.
• Topic suggestions: tell us which sports, markets, bet types or payment questions you would like covered.
• Business and editorial enquiries: introduce your organisation and what you have in mind. Please note that commercial relationships do not decide how sites are ranked, and we do not sell position.

What to include in your message

1. The page address or title you are writing about.
2. The exact statement you are questioning.
3. Any evidence you can share, such as a link to the operator's own terms and the date you read them.
4. The best way to reply to you.

Please do not send passwords, full card numbers or identity documents. We will never need them.

Problems with a betting site are not ours to fix

If you have a complaint about a particular bookmaker, such as a delayed withdrawal, a voided bet or a verification dispute, we can't resolve it for you. Start with the operator's customer support, then use its formal complaints procedure. Keep screenshots, dates and copies of the terms that applied when you placed the bet.

Check which regulator the site says it holds a licence from. Many sites not on GAMSTOP hold overseas licences rather than a UK Gambling Commission licence, which means UK complaint routes and protections may not apply in the same way. Accepting British customers is not the same as being authorised to serve them in Great Britain. Our guide to trusted non GamStop casinos in the UK explains more about how we think about this.

If gambling is causing you harm

If betting is affecting your finances, mood or relationships, please talk to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133, and offers online chat. You can also register with GAMSTOP to exclude yourself from UK-licensed sites, and use deposit and loss limits or gambling blocking software on your devices. Gambling should never be treated as a way to earn money or fix money worries. You must be 18 or over to bet.

What happens next

A member of the editorial team reads each message. We aim to reply, but we can't promise a set timescale, and we may not respond to messages that are abusive or that only ask for account help. Where we confirm an error, we correct the page and update the date it was last checked. This page was last reviewed on 1 October 2026.

A note on how we are funded

Betting Not On Gamstop may earn commission if you join a site through our links. That doesn't buy a higher ranking or a better review, and we aim to state the limits and conditions beside any offer we mention. If you think we have fallen short of that, please tell us.